Statistics Overview definitions

[mtasmithjk]

Hi Duncan,

I believe that you are right. I have been seeing this in my campaigns, not because there is a failed email address, but because we are seeing phpList event log data that indicates “Error sending to xyz email.” I brought this up in a prior forum post:

Customers receiving multiple emails in a campaign

phpList is designed to prevent a customer from receiving multiple emails from a single campaign. Yesterday a customer notified me that they had received 15 copies of a current email campaign (still checking on the accuracy of that count). I checked the logs and see that the customer has multiple instances of their email address being processed in our cron job. The log records show the following types of information for the customer, repeated multiple times: phpList - Error sending message 107 (…

The errors are not happening because the emails are bad. Due to the lack of detailed logging information in phpList, we aren’t sure why the errors are occurring. We are now setting up a separate MTA to funnel our campaigns through in the hope that we can get more detailed logging information. I agree that phpList should have a separate stat for failed attempts and not combine them with the sent as HTML numbers.