As per phplist manual “The major cause of inaccuracy when recording views is image blocking. If images/remote content are blocked by a subscriber’s email software, then the action of your subscriber opening the email cannot be reported back to phpList”
May I ask which are other causes for that and how to handles that?
I’m sure thatsome subscribers have seen the message and the image embedded in it (with no image blocking issue) but they are not counted in statistic
yes, sure.
they don’t count in statistics and their emails are not listed in open views.
some others yes
(1116 messages in campain, 22 bounches, 14 viewed, 8 clicks).
views are more (double checked)
I do know it because I was at their desk and I opened the message.
I’ve been able also to get a confirmation by phone from someone else…
that addresses are not listed
Anna,
I’ve found out something new today …
It seems to me there’s a mismatch on statistics, at least on the number of clicks: I attach here two screenshots, one from Statistic Overview and one from “List of Campaigns”.
(BTW Views and View Opens are still wrong)
This indicates that user whose uid is 1ccb0785e36df422d22ed89563ad9791 has opened message 31. Was the earlier screenshot actually for message 31 or another message?
But you originally referred to click tracking not working, not opens.
The simplest thing is for you to do a test of an email sent to your own email address. If opening or clicking a link are not recorded then there looks to be a problem with your installation.
The strange thing is that for previous messages only a part of the views/clicks were recorded.
(I did that test, also with other users: they viewed the message but they were not recorded)
Update:
last night campaign seems to be reported in statistics, apparently with no problem and without any configuration changes. “Advanced Statistic” Plugin is not showing anything now, neither last campaign (as it did before) nor previous (disappeared as before).
Campaigns were generally just text with a jpg image embedded as signature before footer in template and no links;
this one had text and a link.
I think we need a sum up here, and/or a forked post. The original message has inaccurate statistics, and we were discussing causes of some (but not all) missing opens, correct? Now we are talking about totally missing stuff after some files were moved? Those are really very desperate issues, or maybe I am struggling to follow the thread a bit…
Anna,
first issue (missing opens) seems to be solved once running phplist without ssl (self-signed certificate);
I don’t know if we can consider it as really “solved”.
second issue is that “Campaign Statistics” plugin is not working anymore under /var/www/lists (/admin/plugins) OR maybe I can’t see advanced statistics since last campaigns were created by another administrator I added to the system. I’ll double check this later today (if she can see advanced statistics from her account).