Unsubscribers still receiving emails


We’ve been having issues with people continuing to receive emails after several attempts to unsubscribe from our newsletter. I’ve had a developer look into this who says that should not be happening… it’s happening. I’ve searched the forum for this particular case but haven’t found a similar incident. Our site: wordlessmusic.org was customized in Wordpress. And our developer integrated phpList into the Wordpress site so perhaps that might have something to do with it.

Stumped. Thanks for any help!

the first step would be to look at the log files, and try to figure out what is happening.
send yourself a test email, and click on the unsubscribe link, see what url you are ending up at after clicking. If it’s the wrong location, it’s most likely a wrong setting in the phpList ‘settings’ menu.

These lines don’t seem right to me.
It looks like they are subscribing to list 12 and unsubscribing from list 3

<input type="hidden" name="list[12]" value="signup" />
<input type="hidden" name="listname[12]" value="Wordless Music"/>

a href="http://XXXXXX.org/lists/?p=unsubscribe&id=3">Unsubscribe</a

There also seems to be something missing on the subscribe page… if you look at the bottom of the source, the html never closes (no tag).


I’d ask your developer to check over his/her integration, especially the footer of the subscribe pages.