Unsubscribe link and blacklisted

ℹ️ Support
1

Hello everyone,
I imagine that this topic has already been dealt with, but unfortunately I have not found a suitable solution for myself.

The following example:
I have created five newsletters in phpList and a user subscribes to all five. Now he receives an email about one of the newsletters and decides to unsubscribe from this one newsletter using the link provided in the email.
He clicks on the unsubscribe link, is unsubscribed - and is blacklisted. He will therefore not receive an email from any of the other newsletters.

From the user’s point of view, this is not the desired behaviour.
I also cannot find a setting option to change this behaviour.
I found the information on the net that you can change the behaviour in the config.php

define(‘SILENT_RESUBSCRIBE’,false);

in config.php, but this prevents a user who has already unsubscribed from a newsletter from being able to subscribe again.

This should be a common scenario. I can’t imagine that I’m the first phpList user to be in this situation.

I am using phpList 3.16.4 and would be very grateful for any help.

Best regards!
ML

2

@ListAndMails The Subscribers plugin provides a [LISTUNSUBSCRIBE] placeholder to remove the subscriber from the list to which the campaign was sent. See plugin:subscribers [phpList Resources]

But you should still include the standard [UNSUBSCRIBE] placeholder but make it clear to the subscriber what it actually does.
Also, encourage the subscriber to visit the Preferences page where they are able to join or leave other lists.

3

@duncanc Thank you very much for your reply and your hint.
I installed the Subscribers plugins and used the [LISTUNSUBSCRIBE] link which generated the following link for me:
?p=unsubscribe&pi=SubscribersPlugin&uid=_unique_ID&m=number

I had expected that I would be removed from a list and not end up on the blacklist.
But unfortunately that is not the case, I am still blacklisted.Is there a hidden checkbox I need to tick or uncheck? Anything else to consider?

Best regards,
ML

4

@ListAndMails It works as expected for me.Please can you test again.