Statistics suddenly set to zero

ℹ️ Support
1

Hello there everyone,

I have just joined a small company who has been managing campaigns with phpList for a number of years. As I was checking the statistics section, I noticed that they were set to zero on basically every single field; I went back to check the numbers for several previous issues, and I see that it’s been that way since mid-2018, when the numbers switched abruptly to zero.

Is there anything I can do to restore the original function? The person that was managing comms before me is unfortunately unreachable, so I’m not entirely sure if anything happened.

Thank you all in advance for your time and for your help!

2

@EQAR Which page and statistics are you referring to? Please add a screenshot showing the problem.

3

Whenever I go to the statistics section - more specifically, “statistics overview” - this is what I see:

image
image1148×573 41.6 KB

I’m only attaching the page showing the abrupt change to zero - all the campaigns published after that, the last one being issued in March 2026, show a zero in every single column, except bounces (those have been addressed, and do not represent an issue at present).

4

@EQAR Possibly open tracking and click tracking have not been enabled, or were enabled then disabled.

To track link clicks this setting in config.php

define('CLICKTRACK', true);

To track opens, either include [USERTRACK] in the message or use this setting in config.php

define('ALWAYS_ADD_USERTRACK', true);