[SOLVED] Blank admin page on update and on clean install

This has been frustrating me for a few days now. As I posted earlier, I ran an upgrade from 3.0.6 to 3.2.5 and my admin screen came up blank.

Got one suggestion that didn’t work, so thinking it might have something to do with the upgrade, I tried a clean install with a brand new database. I followed all of the instructions in the manual but got the same exact result. The admin page looks like this:

My original install (that I upgraded) is at http://eventertainment.biz/mail/
The clean install is at http://eventertainment.biz/lists/

Can anyone out there help me figure this out?

My server uses php 5.4. My config file looks like this:



* ==============================================================================================================
* The minimum requirements to get phpList working are in this file.
* If you are interested in tweaking more options, check out the config_extended.php file
* or visit http://resources.phplist.com/system/config
* ** NOTE: To use options from config_extended.php, you need to copy them to this file **


# what is your Mysql database server hostname
$database_host = 'localhost';

# what is the name of the database we are using
$database_name = 'removed_for_posting_but_confirmed_it's_correct';

# what user has access to this database
$database_user = 'removed_for_posting_but_confirmed_it's_correct';

# and what is the password to login to control the database
$database_password = 'removed_for_posting_but_confirmed_it's_correct';

# if you have an SMTP server, set it here. Otherwise it will use the normal php mail() function
## if your SMTP server is called "smtp.mydomain.com" you enter this below like this:
##     define("PHPMAILERHOST",'smtp.mydomain.com');

define('PHPMAILERHOST', '');

# if TEST is set to 1 (not 0) it will not actually send ANY messages, but display what it would have sent
# this is here, to make sure you edited the config file and mails are not sent "accidentally"
# on unmanaged systems

define('TEST', 0);


* Settings for handling bounces
* This section is OPTIONAL, and not necessary to send out mailings, but it is highly recommended to correctly
* set up bounce processing. Without processing of bounces your system will end up sending large amounts of
* unnecessary messages, which overloads your own server, the receiving servers and internet traffic as a whole


# Message envelope.
# This is the address that most bounces will be delivered to
# Your should make this an address that no PERSON reads
# but a mailbox that phpList can empty every so often, to process the bounces

# $message_envelope = 'listbounces@yourdomain';

# Handling bounces. Check README.bounces for more info
# This can be 'pop' or 'mbox'
$bounce_protocol = 'pop';

# set this to 0, if you set up a cron to download bounces regularly by using the
# commandline option. If this is 0, users cannot run the page from the web
# frontend. Read README.commandline to find out how to set it up on the
# commandline

# when the protocol is pop, specify these three
$bounce_mailbox_host = 'localhost';
$bounce_mailbox_user = 'popuser';
$bounce_mailbox_password = 'password';

# the "port" is the remote port of the connection to retrieve the emails
# the default should be fine but if it doesn't work, you can try the second
# one. To do that, add a # before the first line and take off the one before the
# second line
$bounce_mailbox_port = '110/pop3/notls';
#$bounce_mailbox_port = "110/pop3";

# it's getting more common to have secure connections, in which case you probably want to use
#$bounce_mailbox_port = "995/pop3/ssl/novalidate-cert";

# when the protocol is mbox specify this one
# it needs to be a local file in mbox format, accessible to your webserver user
$bounce_mailbox = '/var/mail/listbounces';

# set this to 0 if you want to keep your messages in the mailbox. this is potentially
# a problem, because bounces will be counted multiple times, so only do this if you are
# testing things.
$bounce_mailbox_purge = 1;

# set this to 0 if you want to keep unprocessed messages in the mailbox. Unprocessed
# messages are messages that could not be matched with a user in the system
# messages are still downloaded into phpList, so it is safe to delete them from
# the mailbox and view them in phpList
$bounce_mailbox_purge_unprocessed = 1;

# how many bounces in a row need to have occurred for a user to be marked unconfirmed
$bounce_unsubscribe_threshold = 5;

# choose the encryption method for password
# check the extended config for more info
# in most cases, it is fine to leave this as it is
define('ENCRYPTION_ALGO', 'sha256');

@avimagic Your new installation looks ok, but you probably need to close your browser and open it again.

@duncanc were you able to see anything on my admin page? Was that a screen shot from my site you posted in your reply? I restarted my browser but still saw nothing.

Going to restart my computer and see if that works.


@avimagic Yes that is http://eventertainment.biz/lists/admin/ then clicking the Initialise database link.

@duncanc this so so weird! You see words on the screen, I see only the stripes in the screen shot I posted. When I try to view source, there isn’t even a body tag.

I have restarted my computer.
I have tried a different computer.
I have tried a different browser.
I switched to a different internet connection.
I tried viewing it on my phone and my iPad.

Any ideas?

Thank you, @duncanc!!!

Your screen shot gave me a clue… It turns out that even though my server was running php 5.4, for some reason there was a setting causing it to run 5.2. I removed that setting and I now have access to my admin page.