Sent messages are missing the image

On Tab #1 I am able to add an image to my message. Images are kept in the images folder images/images. See below:

Subscribe to our Newsletters<img alt=" The Briwood Fresh Newsletter - March 14/22 " https://www.briwoodfarmmarket.com/lists/images/Briwood-NewsLet-March13.jpg" style="width: 612px; height: 792px;

Note: When uploading the image, the URL is changed slightly, but this does not seem to have any impact. See Below:

However, when I send a test message, the image is missing and shows as a broken image link.

This has been happening with Apple Mail. Thunderbird Mail did display the image properly.
Using phpList V 3.6.7. Issue was present using previous version as well.

@Bryan455 Just to be clear, images are shown when viewing the email using Thunderbird? Sounds like a problem with Apple Mail then. View the source of the email in Apple Mail to see how that is different to the source in Thunderbird.

Hi Duncan
I have printed the source for both the Apple Mail and the Thunderbird mail.

I did not find a single character that was different between the 2.

I have another client using Win 10 and it’s mail client - and he reports exactly the same issue. This started perhaps 2 weeks ago …

@Bryan455 Please post the html of the image and the surrounding element. Use the code button </> so that it is shown as plain text.

As requested - source from Apple followed by Thunderbird.```
Here we go with source from Apple Mail:

Return-Path: admin@briwoodfarmmarket.com
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for bryan@graphicnet.biz; Tue, 15 Mar 2022 09:41:23 -0400 (EDT)
Authentication-Results: graphicnet.biz;
dkim=pass header.d=briwoodfarmmarket.com;
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for bryan@graphicnet.biz; Tue, 15 Mar 2022 07:41:22 -0600
To: bryan@graphicnet.biz
Subject: March 15/21 - The Briwood Fresh Newsletter
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Date: Tue, 15 Mar 2022 07:41:22 -0600
From: “noreply@briwoodfarmmarket.comnoreply@briwoodfarmmarket.com
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type or paste code here

@Bryan455 Sorry but that is not useful. What I asked for was

<p>Welcome to the latest edition of our Fresh Newsletter.<a href="https://www.briwoodfarmmarket.com/lists/?p=subscribe"><img alt="March 15, 2022 - Briwood Fresh Newsletter" src="https://www.briwoodfarmmarket.com/images/images/Briwood-NewsLet-March13.jpg" style="width: 612px; height: 792px;" /></a></p>

Thanks, is this from the email received in Apple Mail or is it from the content in phplist?

I was wondering whether the encoding might be causing a problem and would expect to see some quoted-printable characters.

Looking again at your original post

Images are kept in the images folder images/images.

It is not a good idea to store your images within the phplist image folder because it makes upgrading the software more difficult. Better to have a separate directory outside of /lists e.g. /upload

And that image directory doesn’t match the path in the URL https://www.briwoodfarmmarket.com/lists/images/Briwood-NewsLet-March13.jpg Do you mean /lists/images

What do you mean by

When uploading the image, the URL is changed slightly,

Good morning Duncan.
The quote was copied from the phplist message composition window - after source button was clicked.
Today, I simply typed the image path into the compose message window.
Previously, I was using the new feature to Upload image to server - but it produced the same result - image missing. PhpList went to this directory and added a new folder labelled “images” inside the images folder:

the phplist folder is located here:

https://www.briwoodfarmmarket.com/lists/

there is also an image folder located here:

https://www.briwoodfarmmarket.com/lists/images

I have opened the Compose message window and typed in the image URL:

the image displays correctly in the Compose Message window.
When I send a Test Message, I receive the message but the image is missing.

After sending, I added the flyer to the images folder inside the “lists” folder and sent the Test message again as follows:

Opened the Compose message window and typed in the image URL:

Again, the image displays correctly in the Compose Message window.
When I send a Test Message, I receive the message but the image is still missing.

Finally, I select VIEW > MESSAGE > RAW SOURCE and this is what I get - I do not see the image link anywhere in this:

Return-Path: admin@briwoodfarmmarket.com

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for bryan@graphicnet.biz; Thu, 17 Mar 2022 06:45:17 -0600

To: bryan@graphicnet.biz

Subject: Test Campaign March 17,2022

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Date: Thu, 17 Mar 2022 06:45:17 -0600

From: “noreply@briwoodfarmmarket.comnoreply@briwoodfarmmarket.com

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I also noticed in the CONFIG settings the following:

Name of the image subdirectory of the file upload directory

/images

I am thinking this could be adding a folder to the image path while the message is being sent . I will remove this and try sending again to see what happens.

Thanks for your help - again.

Bryan

@Bryan455 I didn’t really understand what you were trying to explain. It is probably worth starting from the beginning

in the config.php file there should be a line similar to this

define('UPLOADIMAGES_DIR', 'upload');

That directory, or path to a directory, is the base directory where the editor and uploader will store files. In fact they create a subdirectory for three types of files that can uploaded - images, files, and flash files. On the Settings page you can customise what those subdirectories are named. If you want you can make all three the same name.

In some of your examples the URL to the image is https://www.briwoodfarmmarket.com/images/images/Briwood-NewsLet-March13.jpg

which suggests that your UPLOADIMAGES_DIR is “images” and on the Settings page the Name of the image subdirectory is also “images”

when composing, if you select the image browser, “browse server” then select your image, the pop-up window should show the full path to the image.
Send another test email and view the html.
I previously explained that you need to use the toolbar code button </> when copying/pasting html otherwise that will be displayed as html not as plain text. All I want to see is the < img> element that makes Apple Mail display the “not found” symbol and also the surrounding element. I don’t want the complete email.

From the Composer the html link to the image/

[type or paste code here](https://www.briwoodfarmmarket.com/images/images/Briwood-NewsLet-March13.jpg)

Also on the config file the line is
define(‘UPLOADIMAGES_DIR’, ‘images’);

I did see where the folders for images, files and flash were created. They were in the web site’s main directory in the images folder.
phpList was installed in a folder labelled “lists” - and this was in the web sites main directory.
If you would like I can e-mail you directly the Keys to the Hen House, and you can look at everything inside …
my web site is here

Thanks

This is the image URL in the raw message source as received by Apple Mail

(https://briwoodfarmmarket.com/lists/lt.php?tid=3DIil85PJgSMSDKGYmh+qwJPxD=)