Pop server connection problem

ℹ️ Support
1

As far as I know I have followed all the steps in the manual to get the pop3 account to process the bounces, but I get this message

"Cannot create POP3 connection to XXXXX: Certificate failure for XXXXX: Server name does not match certificate: /OU=Domain Control Validated/OU=PositiveSSL/CN=XXXXXXXXXXXXXXX
Processing bounces based on active bounce rules
0 bounces processed by advanced processing
0 bounces were not matched by advanced processing rules
Identifying consecutive bounces
Nothing to do
total of 0 subscribers processed "

Could you point me in the right direction? Thank you

2

@StilmanDavis as the message indicates, it is a problem with the certificate provided by the mail server. If you do trust the mail server then you can try disabling certificate checking by including “novalidate-cert” in the mailbox port.
There is an example in the config.php file

//$bounce_mailbox_port = “995/pop3/ssl/novalidate-cert”;

3

Thank you @duncanc. I tried appending the “novalidate-cert” to the pop3 port we are using, but we no only get
“Cannot create POP3 connection to XXXXX: Can not authenticate to POP3 server: [AUTH] Authentication failed.”
A step closer, but still not there. I will confer with my colleague about the mail server in the meantime.

4

The problem was in the config file. I had the wrong email address – it needed the full address not just the name before the @

Operator error. Sorry.