buongiorno da 2 giorni la mia versione di phplist 3.6.14 non invia newsletter
sto cercando di farmi aiutare da dei tecnici ma non si riesce a capire dove stia il problema. potreste aiutarmi? grazie
Can you provide more specific details? Just knowing that newsletters aren’t being sent is not enough to help with. Are you seeing error messages? Bounces? Everything looks good but recipients receive nothing?
il programma inizia con l’elaborazione in coda ma poi si interrompe subito e non manda messaggi . io ho 4 liste ciascuna di 500 utenti , devo diminuirli?
il programma inizia con l’elaborazione in coda ma poi si interrompe subito e non manda messaggi . io ho 4 liste ciascuna di 500 utenti , devo diminuirli?
I don’t think there is a problem with the number of subscribers or lists.
Were these lists working before and then stopped working, or is this a new installation that has never worked? If they were working before, did you make any changes to any configuration related to phpList or whatever it uses to send messages (e.g., SMTP or AWS SES API)?
Non ho fatto una nuova configurazione. Le liste prima andavano. I tecnici mi stanno aiutando ma non riescono a risolvere. Avete dei consigli? Grazie
Are you getting the queue processing report? Does it show that it’s finding the right number of subscribers to send to?
For example, here is the first processing report from my newsletter that I sent today:
Thu 3 Apr 2025 13:30] [CL] Started
[Thu 3 Apr 2025 13:30] [CL] Time now2025-04-03 13:30
[Thu 3 Apr 2025 13:30] [CL] Sending in batches of 1,000 emails
[Thu 3 Apr 2025 13:30] [CL] Processing has started,
[Thu 3 Apr 2025 13:30] [CL] One campaign to process.
[Thu 3 Apr 2025 13:30] [CL] Processing campaign 210
[Thu 3 Apr 2025 13:30] [CL] Looking for subscribers
[Thu 3 Apr 2025 13:30] [CL] Found them: 1337 to process
[Thu 3 Apr 2025 13:33] [CL] batch limit reached: 1000 (1000)
[Thu 3 Apr 2025 13:33] [CL] Script stage: 5
[Thu 3 Apr 2025 13:33] [CL] 1000 messages sent in 183.37 seconds (19632 msgs/hr)
You can see the “Found them: 1337 to process” line, which shows how many subscribers were found to send to. (I was expecting 1337, so this shows correct processing.) It then sent 1000 of them. The next report shows that phpList found 337 to process. It sent those and then the campaign was done.
If yours is stopping immediately, it makes me wonder if the “Found” line shows that it didn’t find any (based on the criteria for the given campaign). If it says it didn’t find any to process, then you would need to analyze why no subscribers were being selected.
Edited to add: I’m not sure a report is sent if no subscribers are found, so you might need to just observe the results on the screen.