Immediately logging me out when i log in

ℹ️ Support
1

I checked the relevant threads here (old and new) as well as ask Gemini…both said to adjust this setting define(‘CHECK_SESSIONIP’, 0);

I did that, and changed my version of php to the previous and latest one.

I’m still getting kicked off and cant figure out what other settings to adjust to stop this from happening.

I can technically log in as it accepts my proper user/pass but its literally less than a second, not even time to read anything, errors or otherwise, and it boots me back to being logged out to the login screen again.

I asked hostgator to troubleshoot and their support said there were no limits or other issues on their end and to ask you guys directly/separately.

I setup a brand new subdomain with a fresh install of phplist and its dedicated to ONLY that, nothing else on the sub to avoid any conflicts etc…not sure what do do?

phpList :: Emails | Real Time Lead Gen :: Dashboard is my login if that provides any additional info somehow

Thanks

2

@realtimeleadgen When you are logged-out, the URL in the address bar should have an err parameter. A value of 1 means that there is something wrong with the php session.
Did you add

define('CHECK_SESSIONIP', 0);

to the config.php file? Try adding or amending this one too

define('CHECK_REFERRER', 0);

Also ensure that you have used single ' or double quotes '' , not the “smart” quote ’. Your original post had smart quotes.

3

thanks for such a quick response…i must have copy/pasted that (‘CHECK_SESSIONIP’, 0); version with the wrong quote type from the other support post, i checked the one i had in my configphp and it was the correct one.

i even copy pasted the one you had in your post and put it in there specifically just to make sure, and added the other line you recommended right below it via copypaste

saved/reloaded/cleared cache etc but still having same issue

im not getting any error in the url like you mentioned though, when i refreshes me back to log in again the url is phpList :: Emails | Real Time Lead Gen :: Dashboard

this is the copy/paste from that section of my config.php file

// to increase security the session of a user is checked for the IP address
// this needs to be the same for every request. This may not work with
// network situations where you connect via multiple proxies, so you can
// switch off the checking by setting this to 0
define(‘CHECK_SESSIONIP’, 0);
define(‘CHECK_REFERRER’, 0);

also, i dunno if this would be helpful/relevant but this page is what Gemini guided me to load to pull info from PHP 8.1.28 - phpinfo()

4

gonna mark this as solved, i just created a new subdomain and use all the same information. and now im able to login and stay logged in on the new install. just one of those weird quirks…