back to phpList.org

Gmail Feedback Loop / Comcast Bounces

I have two questions.

  1. Is there a plugin, or does the current software support Gmail’s Feedback Loop?
    https://support.google.com/mail/answer/6254652?hl=en&ref_topic=7279058

  2. Also, on Comcast bounces they redact their customer email addresses, so it makes dealing with feedback loop requests difficult. Is there an automated way to process these? Currently I have to open each by hand and click the removal link.

Look in config_extended.php for a setting that you can add to your config.php file.

1 Like

Found it. Any way to deal with #2, Comcast bounces? They redact the customer email.

@keeenone when phplist processes the bounces what does it do with those from Comcast?
Exactly what is being removed? Please show the source of an email that has been changed.

Here is an example. So I am wondering if your code is somehow removing these? Comcast redacted the customer’s email years ago, so I’m not sure how spam reports are handled:

Return-Path: noreply@celiac.com
Delivered-To: 56106f0e7c59c2910a42e2aecccde74d@comcast.net
Received: from dovdir4-hoc-06o.email.comcast.net ([96.114.154.151])
by dovback4-hoc-10o.email.comcast.net with LMTP
id kOMYN4kc6V6/CQAAeRo5vw
(envelope-from noreply@celiac.com)
for 56106f0e7c59c2910a42e2aecccde74d@comcast.net; Tue, 16 Jun 2020 19:24:57 +0000
Received: from dovpxy-hob-10o.email.comcast.net ([96.114.154.151])
by dovdir4-hoc-06o.email.comcast.net with LMTP
id mOG1NIkc6V6wdAAAeNML9Q
(envelope-from noreply@celiac.com)
for 56106f0e7c59c2910a42e2aecccde74d@comcast.net; Tue, 16 Jun 2020 19:24:57 +0000
Received: from resimta-po-02v.sys.comcast.net ([96.114.154.151])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
by dovpxy-hob-10o.email.comcast.net with LMTPS
id OMk/LYkc6V44SwAASO2o5g
(envelope-from noreply@celiac.com)
for 56106f0e7c59c2910a42e2aecccde74d@comcast.net; Tue, 16 Jun 2020 19:24:57 +0000
Received: from scott.celiac.com ([198.24.145.122])
by resimta-po-02v.sys.comcast.net with ESMTP
id lHCajC49iXK6clHCbj7iau; Tue, 16 Jun 2020 19:24:57 +0000
X-CAA-SPAM: F00000
X-Xfinity-VMeta: sc=0.00;st=legit
X-Xfinity-Message-Heuristics: IPv6:N;TLS=1;SPF=1;DMARC=
Authentication-Results: resimta-po-02v.sys.comcast.net;
dkim=pass header.d=celiac.com header.b=dVuI56QD
Received: from celiac by scott.celiac.com with local (Exim 4.93)
(envelope-from noreply@celiac.com)
id 1jlHCa-0002YG-26
for 56106f0e7c59c2910a42e2aecccde74d@comcast.net; Tue, 16 Jun 2020 12:24:56 -0700
To: 56106f0e7c59c2910a42e2aecccde74d@comcast.net
Subject: Celiac.com Email List Removal
X-PHP-Script: www.celiac.com/pm/public_html/lists/index.php for 73.170.235.139
X-PHP-Originating-Script: 1004:class.phpmailer.php
Received: from c-73-170-235-139.hsd1.ca.comcast.net [73.170.235.139] by www.celiac.com with HTTP; Tue, 16 Jun 2020 19:24:55 +0000
Date: Tue, 16 Jun 2020 19:24:56 +0000
From: “Celiac.comnoreply@celiac.com
Message-ID: 526f72cf411845fbf91a5c264deb44a3@celiac.com
X-phpList-version: 3.5.4
X-MessageID: systemmessage
X-ListMember: 56106f0e7c59c2910a42e2aecccde74d@comcast.net
Precedence: bulk
List-Unsubscribe:
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=“b1_526f72cf411845fbf91a5c264deb44a3”
Sender: celiac@scott.celiac.com
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - scott.celiac.com
X-AntiAbuse: Original Domain - comcast.net
X-AntiAbuse: Originator/Caller UID/GID - [1004 1006] / [47 12]
X-AntiAbuse: Sender Address Domain - celiac.com
X-Get-Message-Sender-Via: scott.celiac.com: authenticated_id: celiac/from_h
X-Authenticated-Sender: scott.celiac.com: noreply@celiac.com

–b1_526f72cf411845fbf91a5c264deb44a3
Content-Type: text/plain; charset=UTF-8

You have been removed from the following Celiac.com email updates:

  • All newsletters

Should you need to re-subscribe in the future you can do so at:
https://www.celiac.com/pm/public_html/lists/?p=subscribe

Thank you,
Celiac.com’s Support Team

–b1_526f72cf411845fbf91a5c264deb44a3
Content-Type: text/html; charset=UTF-8

You have been removed from the following Celiac.com email updates:

* All newsletters


Should you need to re-subscribe in the future you can do so at:
https://www.celiac.com/pm/public_html/lists/?p=subscribe

Thank you,
Celiac.com's Support Team

powered by phpList

@keeenone I don’t understand what you are trying to describe. Originally you referred to Comcast bounces but what you have shown looks like a phplist system email after unsubscribing.

phplist uses the X-ListMember header of a bounce to identify the subscriber. If that is not present then it won’t usually be able to identify the subscriber.

Actually for Comcast I meant spam reports. So when a customer reports my email as spam, the problem is that the only way I am able to remove them is to manually click the remove subscriber link in the report, which often triggers another spam report, because it sends them an email like the one above.

Is there an automated way of removing Comcast abuse/spam reports, even though their email address is redacted?

@keeenone you can use the 32 character uid to identify the subscriber then deal with them within phplist, blacklist or delete.

So I knew this, but wouldn’t it be far better to have an automated solution? My list is large, and I have to handle all spam reports from Comcast manually now which is very cumbersome. Is there a plugin for this?

Do you know if there is a way to create a rule that would remove a user by their UID based on text in the subject or body of the email?