Hello together,
Sometimes I have the following problem
Although the campaign has been completed, sometimes 2 mail addresses are listed as active in the statistics.
What could be the reason for this? Unfortunately, I do not have access to the PHP log file.
Thanks for Help.
Andy
@xyas Look on the Event Log page for any errors reported.
Hello
there are errors like that: Error sending the e-mail to SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
However, the mails are sent. There is a clicrate about the mail addresses which are listed in the log and I still received the newsletter on my own mail address despite the error entry.
@xyas I don’t understand what you think is not working.
Hello
I would like to know why 2 mails are still active when a campaign has ended. The sending list has a total of 1139 entries. After the sending has been completed, 1137 are listed as sent and 2 as active in the sending statistics.
How do I find the 2 addresses that are supposedly still active?
Thanks for Help.
@xyas I guess that the “active” relate to the errors in the Event Log. You should requeue the campaign to make phplist try to send to those email addresses again. Otherwise on the Campaigns page you can suspend the campaign, then mark it as sent.