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Error Logged When Sending PDF Attachment - Even When Successful


#1

Hi,

When a campaign is sent with a PDF attachment, we are getting system emails stating that there was an error sending. However, the file is sent successfully and people are getting them!

phpList System Error:
“Error, when trying to send campaign 31 the attachment (USS Iowa Camp Battleship Guide.pdf) could not be found in the repository”

So far I have collected over 3000 system messages.

Your help is greatly appreciated.


Attachment received successfully:

email-attachment


#2

It seems that phpList is trying to re-send the same 13 targets:

The following events occured while processing the message queue:

[Fri 5 Apr 2019 12:05] [CL] Started
[Fri 5 Apr 2019 12:05] [CL] Processing has started,
[Fri 5 Apr 2019 12:05] [CL] One campaign to process.
[Fri 5 Apr 2019 12:05] [CL] Processing campaign 31
[Fri 5 Apr 2019 12:05] [CL] Looking for subscribers
[Fri 5 Apr 2019 12:05] [CL] Found them: 13 to process
[Fri 5 Apr 2019 12:05] [CL] Processed 13 out of 13 subscribers
[Fri 5 Apr 2019 12:05] [CL] Script stage: 5
[Fri 5 Apr 2019 12:05] [CL] 13 failed (will retry later)

It seems to be stuck in a endless loop:


#3

@AlanW You can suspend the campaign, then “mark as sent” , to stop phplist continually trying to send to those subscribers.

Does the attachment still exist in the attachment directory?


#4

Thanks Duncan, that’s pretty much what I’ve been doing. The config.php file has this line:

$attachment_repository = ‘/tmp’;

but the tmp directory does not exist in the root directory where phpList is installed (it’s actually in a subdirectory of the domain root as ‘/mailinglist’.)

I went ahead and created the tmp folder and will see if this fixes the problem.