Emails taking over a month to send? why?

ℹ️ Support
1

Hi, I have a basic php account, 50k subs.

I dont use my own server or anything, I just use the php site to send and use, and their interface etc…

In one month only five of my emails have processed. The rest are in a que…

What have i done wrong? can i speed this up?

Thanks

2

I take it you have a phpList Hosted account? If so, your first port of call should be to submit a support ticket though your account.

3

Yes phplist hosted account.

I havent heard a response from them, thats why im posting here

If you can help?

is it a case of the hosted accounts are like this? That i really need to host it else where or something?

4

Sorry, cannot help with Hosted accounts, we have no access to these, suggest you chase up Support, they usually pretty good. Might be worth asking @Gingerling for her help in contacting support.