Hi,
I am using phplist 3.2.3 and seem to have a problem with Blacklisting.
The images below hopefully should clarify but is seems as if the mail is still being sent to a blacklisted subscriber, this is NOT the only one just one of the instances, fortunately it’s a bounce un-subscription, I would hate it if it were a client un-subscription, but ATM I am a little nervous of this happening.
Above you can see the user received 3 mails, and the dates sent.
Below you can see that s/he was un-subscribed by a bounce rule on the FIRST send so shouldn’t have got the other 2.
Points 1 & 2 are yes
3 I’m not sure about, perhaps it was re-reading a bounce that it should have deleted.
I’m not on the receiving end of live un-subscribers, the ones I checked seem to be OK (no further mails sent (apparently)) nor have I had any complaints (yet) but according to my bounce records that is what appears to be happening, just trying to figure this out.
Would it make any difference if the subscriber is on / added to different mailing lists, I am using both public and private lists.
I’m running a standard LAMP install on Ubuntu 14.04LTS server with phplist ver 3.2.3 so hopefully the DB is not at fault.
Thanks again for your time, any suggestions as to what to do appreciated,
if you need more info just ask.
It is my understanding the system should NOT send an email if EITHER they are not subscribed to the list that you are sending to, OR if they are blacklisted.
There is a subtle difference (that is not really documented anywhere) between blacklisting an email address and blacklisting a subscriber.
You might want to try changing your rule to blacklisting the subscriber vs. blacklisting the email address.
Cool, that’s pretty much what I thought seeing as with the double opt in, the mail may be ignored or otherwise unconfirmed for whatever reason.
Umm yes I have come across this posted elsewhere on this forum, as I am importing data from our CRM I’m using the foreign key to keep track of subscribers and just want to update their data.
OTOH Looking at the subscriber list I can’t tell how many are blacklisted, but I can see unconfirmed, eish, so I’m looking at unconfirming subscribers ??
I guess it’s gonna take rather a lot of trial and error before I find which option(s) works for me but as each campaign goes out it gets a bit more complicated/untidy
Never mind when I do eventually get my head around this lot I’ll be able to help answer others questions about it here
I switched my bounce actions to blacklist user, instead of blacklist email. I also added subscribers that were blacklisted and confirmed to the suppression list. Hoping that does the trick.
I had a similar conundrum at one point.
It turned out that the user had entered a second email address that was forwarding to the first blacklisted address.
We can only code for so many odd scenarios before it gets stupid.
