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Beta update 3.3.7 to 3.3.8 - Stuck on "Updater is loading" on tab "Back Up"


#1

Hello!
I’m stuck while trying to use “beta updater” from 3.3.7 to 3.3.8.

At first run it found an unknown folder, which stopped the activity. (It is a special folder for the SSL app we use to have https which needs this folder).

I temporary moved away the folder, but now I cannot go on.

Also on browser’ Private Mode, very speedy beta updater moves from Initialize to Back Up, with “Next” button greyed out and “Updater is loading.” message showed.

How to unlock and go on?

Thank you for you help and support to the great PHPList.


#2

Hello!
Nobody answered to this topic. heeeeeeeeeeeeelp, please! :smiley:


#3

@xheni what are your thoughts on this?


#4

@ilnebbioso Thanks for testing it. Can you check the console and network response in your browser developer tools?


#5

CONSOLE

(index):318 POST https://xxxx.domain.xxxx/updater/ 500 (Internal Server Error)
takeAction @ (index):318
executeNextStep @ (index):372
(anonymous) @ (index):323
load (async)
takeAction @ (index):306
(anonymous) @ (index):321
VM107:1 Uncaught SyntaxError: Unexpected token P in JSON at position 0
at JSON.parse ()
at XMLHttpRequest. ((index):373)
(anonymous) @ (index):373
load (async)
takeAction @ (index):306
executeNextStep @ (index):372
(anonymous) @ (index):323
load (async)
takeAction @ (index):306
(anonymous) @ (index):321
favicon.ico:1 GET https://xxxx.domain.xxxx/favicon.ico 404 (Not Found)

NETWORK
PHP Notice: Undefined index: create_backup in C:\xxxxxx\xxxx.domain.xxxx\updater\index.php on line 767

Obviuously I changed the real address and path, here! :slight_smile:

Please note I’m running on IIS + PHP 5.6.26