@duncanc I think you’re on the right track. I have installed and use the Segment Plugin. Just for clarity, I am using two Autoresponders.
With one, I am using the Segment Plugin so that the autoresponder doesn’t send to a certain group of users. I’m using a “not REGEXP” filter on an attribute. This should filter about 200 subscribers from the list. And of course the Autoresponder is only sending to “new” subscribers. This Autoresponder continually shows 11 Ready. If we import a new eligible subscriber, then the Ready count goes to 12 and the new subscriber receives the message on the next run of the campaign/queue. The Ready count returns to 11. I’m trying to figure out what’s wrong with those 11.
The second Autoresponder does NOT use the Segment Plugin (there are no filters set). It was showing some “Ready” subscribers earlier today. When working with this, I disabled this Autoresponder and re-enabled it. I also (if I remember correctly which Autoresponder) had to change the End date on the Schedule tab because I missed putting that way in the future when I built it. When I re-enabled it, it processed those that were waiting. However… Now when I import a new eligible subscriber, it goes from Not Ready, to Ready, and then just sits there even though the campaign/queue is processed.
I’m thinking I should maybe just try and rebuild both Autoresponders. But I hesitate to do that not knowing which 11 “Ready” subscribers never received the first Autoresponder message. Is there any way to determine which subscribers are the 11 Ready subscribers?
Thanks for any suggestions you might have!