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After Update from 3.2.5 to 3.3.7 phpList shows blank admin page


#1

I have tried to update my working 3.2.5 yesterday to 3.3.7 by uploading the content of lists to my webspace and then moving the saved config.php back where it belongs.
When i then try to go to mywebsite/lists/admin i get a blank website without any content and nothing happens. I had the same issue with a fresh install of 3.3.7 which makes me wonder if some thing is wrong with the webspace itself, but on the other hand 3.2.5 is running fine.
Any ideas?


#2

What PHP version are you using?


#3

According to phpmyadmin the webserver runs 7.1.16


#4

Can you check apache error logs?


#5

Don’t know if it would help, but a recent topic suggested checking your config.php file to make sure that $pageroot=""; rather than $pageroot="/"; when upgrading to 3.3.7


#6

Unfortunately not. The webspace this is running on isn’t the most comfortable when it comes to ease of use and my knowledge of phpMyAdmin is basically not existent.


#7

My config.php doesn’t have that parameter, this is only included in my config_extended.php.


#8

You don’t need to use phpMyAdmin to find the error logs. Look for anything like errors or logs in your webspace’s Control Panel.


#9

Unfortunately there is nothing.
I inherited this role (and the webspace) so i have to work with what’s there, although it’s close to nothing.
I’ll talk to the hoster to see if there is an option that hasn’t been activated.


#10

White screen (WSOD) implies a fatal error, which can be logged to determine the cause. You may need to enable error logging - see https://www.phplist.org/manual/ch046_troubleshooting-techniques.xhtml


#11

Now i have some log files. What do i have to look for? Just for the fun of it i have tried to update to 3.3.8 with the same result. When i try to go to the admin page i get a blank page.


#12

Look for PHP errors relating to phpList.