Hello all! I have an older install that just stopped working. Nothing has been touched except for the Administrator sending campaigns…I do know however that it has never been updated. My guess is the install was early 2014… Can you explain how I can update please??? Thanks!!!
How to update: https://www.phplist.org/manual/ch031_upgrading.xhtml
If you want more help, please supply the following info to help us help you, cheers.
The version of phpList you are using.
Your server version of PHP
The url to your installation where possible. (eg: domain.com/lists/admin)
Which browser (and version) you are using to view your site.
Is your installation self-hosted or on phplist.com (In which case, your best option is to submit a support ticket).
What you have done to try to fix the issue so far, including links to any documentation you have followed.
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Thank you so much for the reply!!! What i found in the forum was to rename the old lists folder and create a new one/download the new version/ unzip/ ftp it up to the new lists folder…I also found the subscribe page and the admin page…so all is well! BUT…now the password does not work and when I use forgot password box it is not emailing out…so I guess I dont have that configured right…the lines of code are a bit different on the new config…can I change the user/password somehow in the admin folder??? Thanks again! Steve
What version please? You need to change the password via the SQL database. It’s easier in version 3 onwards.
There’s a hopefully straightforward how-to on my site.
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that worked perfectly!..Thank you!!!
That’s great! Thanks for letting us know.
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Good morning…one more wrinkle! All seems well now till I go to:
http://harringtonparknj.gov/lists/public_html/lists/
None of the links work. Not sure what I have to do…dont want to make a mess at this point!!! Thanks…steve
I just tried making a new subscribe page but get the same
Not Authorized to View This Page [CFN #0004]
sigh…this may be the problem…when I click new campaign the link it goes to is .
…http://harringtonparknj.gov/lists/admin/?page=send&id=57&tk=751401e652
but the correct address is…
http://harringtonparknj.gov/lists/public_html/lists/admin//?page=send&id=57&tk=751401e652
its going to the wrong folder…
At a guess you’ve probably got the pageroot value (config/config.php) set incorrectly, or have changed something in the configuration page in admin. Remember, that your subscribers cannot access any of the admin pages, only you can do that.
Also, the installation shouldn’t really be in lists/public_html/lists, you should have just uploaded the (2nd) lists folder to your webspace, ie: http://harringtonparknj.gov/lists and you shouldn’t be using a double slash, again, this is probably an error in the configuration settings.
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Thank you again for the reply!!! I re read the installation instructions again and yes, you are correct I had uploaded the whole folder!..renamed the folder and uploaded the lists folder to public root and it works perfectly now…Thanks so much for your expertise Dragonrider!!!