Template ignores footer

ℹ️ Support
1

Hello, I created a simple template that looks like this:

[CONTENT]

---------------------
Best regards
 
Carlo Accorinti

Now, when I send an Email using in step 2 this template, I get only the content in the mail itself. Everything that is after [CONTENT] is not showed. The standard footer is showed though.

This do not happen with the system template with mails sent from the system (Newsletter sign up etc) even if the template is exactly the same. Same error if I send an Email with the system template.
Can you help me?

2

The obvious question is did you select the template in the format tab when preparing to send your campaign?

3

I guess you had to ask that :smile:

yes, I did, everything BEFORE [CONTENT] is showing up, everything AFTER [CONTENT] comes not out…

Here is my System Template, as I sayd, mails going out automatically after people have subscribed are ok, but if I send a email using this template I only get what is before [CONTENT] and not my signature.

phpList 3.0.10 www.isg-uni-mainz.de/lists/admin
PHP Version 5.6.20
Firefox Browser 44.02 (tried also IE)



    Internationale Sommerschule










    
        

            ISG
             
            ISO
            
Verein für Sprache und Kultur am FTSK

            Int. Sommerschule Germersheim/Online

            An der Hochschule 2, D-76726 Germersheim		
        

    










[CONTENT]


---------------------

Beste Grüße

 

Dipl.-Übers. Carlo Accorinti

Johannes Gutenberg-Universität Mainz

Fachbereich Translations-, Sprach- und Kulturwissenschaft

Internationale Sommerschule Germersheim

An der Hochschule 2 - R. 106

76711 Germersheim

Tel.: 0721-9165243 / 0172-1365258

Fax: 07274-50835760
4

@accorinti How are you creating the content? Ensure that it is not a complete html document but only a chunk of html. So the outer element should be a div or a table.

5

The content is just a couple of sentences, like

Hello guys,

the next meeting for the class is for monday 3pm.

See you there.

Thats it.

6

@accorinti Just to clarify what you are receiving can you copy/paste the actual html in the email that you receive? In your browser, “view source” or something similar.

7
--b1_cf2e15984636604d743d22569cc70188 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Internationale Sommerschule
ISG Verein für Sprache und Kultur am FTSK
Internationale Sommerschule Germersheim
An der Hochschule 2, D-76726 Germersheim

Liebe Ex-TN,

dies ist ein Test.

Noch eine Zeile.

Für Fragen bla bla bla.


_____________________________________________________________________
* Unsubscribe? Please click HERE
powered by phpList
![|1x1](upload://gsCGinaxOEaIx7vyFhK3coLqaFU.png)

–b1_cf2e15984636604d743d22569cc70188–

8 
--b1_cf2e15984636604d743d22569cc70188
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable



Internationale Sommerschule













ISG

Verein für Sprache und Kultur am FTSK

Internationale Sommerschule Germersheim

An der Hochschule 2, D-76726 Germersheim		

















Liebe Ex-TN,



dies ist ein Test.



Noch eine Zeile.



Für Fragen bla bla bla.


_____________________________________________________________________


* Unsubscribe? Please click HERE

M=C3=B6chten Sie keine Infomails von uns erhalten? Klicken Sie dann bitte HIER *


  =0A
powered by phpList

![|1x1](upload://gsCGinaxOEaIx7vyFhK3coLqaFU.png)


--b1_cf2e15984636604d743d22569cc70188--
9

The HTML is badly-formed. There are two <html> elements, two <head> elements, two <body> elements, etc.

It looks like you are creating the content as a complete html document. Previously I explained that it needs to have a div or table element as its outer element.

1 Like
10

Thank you duncanc, I found the problem and solve it… :slight_smile: