Message queue shows "submitted" but never shows "processing"


We are using phplist, with phpmailer, connecting to smtp port 587. We have tested succesfully:

  • send through telnet
  • send through phpmailer
  • send through phplist “test mail” button

BUT as soon as we put the message on the process queue, it shows “submitted” with a pause icon, but never sends the message, and the message never shows a “processing” state

When we try to send it through command line
/usr/local/php56/bin/php /home/user/domain/lists/admin/index.php
-pprocessqueue -c/home/user/domain/lists/config/config.php

It returns:
“phpList - A process for this page is already running and it was still alive 0 seconds ago
phpList - Running commandline, quitting. We’ll find out what to do in the next run”

Any ideas?

We solve the issue. The database table phplist_sendprocess had a process registered that wasn’t really active.

We deleted that register off the table and the queue worked again

Hope it helps in any case


Good morning ! I have the same problem, but that solution has not been me. Could you please help please?

Your solution worked for me! thx!

Hi there,

The campaign repeatedly hangs at “submitted” till I follow your solution.
But the question is what is causing this problem that each and every time one has to delete the process queue record?

I seek a permanent solution to this problem.

I have this problem too. I checked the database table, but there is not entry - so the problem seems to be another.

OK, I am sorry. I found the problem: I forgot to copy back my cron-scripts after an update… :relaxed: