I have a situation where I have undated an email address on a contact that was bouncing and reduced the bounce count back down to zero - but then when the cron processes bounces overnight, I get a message saying all the emails I’ve changed in this way have been marked unconfirmed, even though I’ve not sent them a message since changing the email! FYI the exact wording in the bounce message is:
1 bounces to reprocess
Below are users who have been marked unconfirmed. The number in () is the
number of consecutive bounces.
I have attached 2 screenshots showing:
- The Auto Unsubscribe message in the Subscriptions Tab
- The Details tab showing the bounce count at zero
Would appreciate if you could explain why this might be happening and how I can resolve the issue.