Hi, I hope someone can help me.
I’ve been using phpList for a number of years but recently encountered a problem. When I send a campaign to a mailing list, anyone who is set to receive HTML emails does not receive any mail, but anyone who is set to receive text does get the mailout OK.
I can create a dummy subscriber list with 4 accounts all set to receive HTML. Send a campaign to this list and no one receives anything. Set one account to receive text, send an identical campaign and the one text account gets the email. I can send another test campaign but set the campaign to text only and everyone gets the email. The email contents do not feature any “rich” text i.e. no bold / links / pictures etc. it is just straight ascii characters.
So basically any time I have an email set to be sent in HTML (and the subscriber is set to receive HTML) nothing is coming through but text emails always come through. Also when I send a test message as part of the campaign creation where you normally get a HTML and text version sent to your test account I only ever get the text version.
I have upgraded phpList to version 3.20. I am running the latest CK Editor, but I have also tried turning this off and it makes no difference. phpList reports the mailout as completed successfully regardless of HTML or text.
Would greatly appreciate assistance. Thanks.