back to phpList.org

All emails in campaign bounced


#1

I’ve used PHPlist for years with no problems and recently upgraded to version 3.3.1 (Thanks to help from Dragonrider and others on this forum). I was able to load the editor, and create a campaign. I also recently went through all my lists and removed any that i thought might be invalid or no longer relevant.
I sent the campaign last night at about 9PM, and I immediately started receiving tons of messages in my inbox of bounced emails. I received exactly the number of emails that was in my subscriber list.
When i go to my campaign list, I no longer see this campaign, either in Sent or in Drafts. Also previous to this, whenever i tried to send a test message, it was marked as sent but I never recived the test. Not sure if this is related.
One clue I have is that i changed the email address from which I send the emails in the campaign, if that’s relevant.
Thanks for any help.


#2

Look in the ‘system’, ‘log of events’ for more info on what’s going on. Need more info, but it sounds like the connection the SMTP (sending) mail server isn’t working.


#3

log of events says “Finished”, then "59 messages sent in 14.74 seconds (14411 msgs/hr)"
and before that
"It took 3 minutes 16 seconds to send this message"
and "Processed 282 out of 341 subscribers"
and more of roughly the same three messages over and over about five times. No error messages.


#4

Just a thought here, try to send a test message to this new email address, using the Send Test option on the send a campaign page, and see what the system reports back. If Success, ok, is failed, it might be worth changing the email address back to waht it was before.


#5

I tried three different email addresses. Two of them gave me the error "Email address not found to send test message.“
and one of them said
"Sent test mail to: __@.com Success”

But still no test email showed up in my inbox or spam folder.


#6

This means that the first two are not current subscribers, phpList now offers you the option to add them by the way.

So, from what you’ve said, phpList is working, just that for some reason, the mails are not getting through. As @danwaterloo said, check the error log to see if there are any clues there. Without seeing what the settings and such like, it is difficult to diagnose.


#7

I’ve explained all the messages in the log of events above in both responses. Is there some setting that I need to look at and describe that I’m not seeing? Can you be really specific as to where I would find it? Appreciate you bearing with me, I am not a coder.


#9

Looking at my general settings, I see that my domain name did not have “www” in front. Tried adding that to see if it works. Same thing, when I send a test email, get the message “success” but no email arrives.


#10

Here is my entore error log since i upgraded to the new version. Let me know if there’s any other info you’re missing.

8453 22 March 2018 10:15:56 Finished this run
PAGE: PAGEACTION
Del
8452 22 March 2018 10:15:56 59 messages sent in 14.74 seconds (14411 msgs/hr)
PAGE: PAGEACTION
Del
8451 22 March 2018 10:15:56 It took 3 minutes 16 seconds to send this message
PAGE: PAGEACTION
Del
8450 22 March 2018 10:15:56 Processed 59 out of 59 subscribers
PAGE: PAGEACTION
Del
8449 22 March 2018 10:15:41 Finished this run
PAGE: PAGEACTION
Del
8448 22 March 2018 10:15:41 282 messages sent in 60.07 seconds (16901 msgs/hr)
PAGE: PAGEACTION
Del
8447 22 March 2018 10:15:41 Processed 282 out of 341 subscribers
PAGE: PAGEACTION
Del
8446 22 March 2018 10:14:41 Finished this run
PAGE: PAGEACTION
Del
8445 22 March 2018 10:14:41 275 messages sent in 60.12 seconds (16467 msgs/hr)
PAGE: PAGEACTION
Del
8444 22 March 2018 10:14:41 Processed 275 out of 616 subscribers
PAGE: PAGEACTION
Del
8443 22 March 2018 10:13:40 Finished this run
PAGE: PAGEACTION
Del
8442 22 March 2018 10:13:40 277 messages sent in 60.06 seconds (16604 msgs/hr)
PAGE: PAGEACTION
Del
8441 22 March 2018 10:13:40 Processed 277 out of 893 subscribers
PAGE: PAGEACTION
Del
8440 22 March 2018 10:12:40 Found them: 893 to process
PAGE: PAGEACTION
Del
8439 22 March 2018 10:12:40 Looking for subscribers
PAGE: PAGEACTION
Del
8438 22 March 2018 10:12:40 Processing message 241
PAGE: PAGEACTION
Del
8437 22 March 2018 10:12:40 Report of processing will be sent by email
PAGE: PAGEACTION
Del
8436 22 March 2018 10:12:40 Please leave this window open. phpList will process your queue until all messages have been sent. This may take a while
PAGE: PAGEACTION
Del
8435 22 March 2018 10:12:40 One campaign to process.
PAGE: PAGEACTION
Del
8434 22 March 2018 10:12:40 Processing has started,
PAGE: PAGEACTION
Del
8433 21 March 2018 21:19:17 Finished this run
PAGE: PAGEACTION
Del
8432 21 March 2018 21:19:17 109 messages sent in 42.09 seconds (9323 msgs/hr)
PAGE: PAGEACTION
Del
8431 21 March 2018 21:19:16 It took 5 minutes 45 seconds to send this message
PAGE: PAGEACTION
Del
8430 21 March 2018 21:19:16 Processed 109 out of 109 subscribers
PAGE: PAGEACTION
Del
8429 21 March 2018 21:18:34 Finished this run
PAGE: PAGEACTION
Del
8428 21 March 2018 21:18:34 158 messages sent in 60.25 seconds (9440 msgs/hr)
PAGE: PAGEACTION
Del
8427 21 March 2018 21:18:34 Processed 158 out of 267 subscribers
PAGE: PAGEACTION
Del
8426 21 March 2018 21:17:33 Finished this run
PAGE: PAGEACTION
Del
8425 21 March 2018 21:17:33 160 messages sent in 60.17 seconds (9573 msgs/hr)
PAGE: PAGEACTION
Del
8424 21 March 2018 21:17:33 Processed 160 out of 427 subscribers
PAGE: PAGEACTION
Del
8423 21 March 2018 21:16:33 Finished this run
PAGE: PAGEACTION
Del
8422 21 March 2018 21:16:33 159 messages sent in 60.14 seconds (9517 msgs/hr)
PAGE: PAGEACTION
Del
8421 21 March 2018 21:16:33 Processed 159 out of 586 subscribers
PAGE: PAGEACTION
Del
8420 21 March 2018 21:15:32 Finished this run
PAGE: PAGEACTION
Del
8419 21 March 2018 21:15:32 155 messages sent in 60.16 seconds (9274 msgs/hr)
PAGE: PAGEACTION
Del
8418 21 March 2018 21:15:32 Processed 155 out of 741 subscribers
PAGE: PAGEACTION
Del
8417 21 March 2018 21:14:31 Finished this run
PAGE: PAGEACTION
Del
8416 21 March 2018 21:14:31 152 messages sent in 60.29 seconds (9076 msgs/hr)
PAGE: PAGEACTION
Del
8415 21 March 2018 21:14:31 Processed 152 out of 893 subscribers
PAGE: PAGEACTION
Del
8414 21 March 2018 21:13:32 Found them: 893 to process
PAGE: PAGEACTION
Del
8413 21 March 2018 21:13:31 Looking for subscribers
PAGE: PAGEACTION
Del
8412 21 March 2018 21:13:31 Processing message 239
PAGE: PAGEACTION
Del
8411 21 March 2018 21:13:31 Report of processing will be sent by email
PAGE: PAGEACTION
Del
8410 21 March 2018 21:13:31 Please leave this window open. phpList will process your queue until all messages have been sent. This may take a while
PAGE: PAGEACTION
Del
8409 21 March 2018 21:13:31 One campaign to process.
PAGE: PAGEACTION
Del
8408 21 March 2018 21:13:31 Processing has started,
PAGE: PAGEACTION
Del
8407 21 March 2018 21:09:13 Giving a UUID to 7879 subscribers, this may take a while
PAGE: PAGEACTION
Del
8406 13 March 2018 12:32:33 Fetching https://www.phplist.com/files/tlds-alpha-by-domain.txt.md5 success
PAGE: HOME
Del
8405 13 March 2018 12:32:33 Fetching https://www.phplist.com/files/tlds-alpha-by-domain.txt success
PAGE: HOME
Del
8404 19 January 2018 13:55:24 Waiting for 100 seconds before reloading


#11

Here;'s another clue: When I click on my website which is associated with the email account hosted by PHP, I see this error message in the background right before it loads:
Severity: Notice

Message: Only variable references should be returned by reference

Filename: core/Common.php

Line Number: 243