Process queue is not updating on one client computer

phpList is working in version 3.2.7 fine so far. Now one of my customers has got a new computer. When she tries to process a queue, it is running once but not updating no matter which browser she is using. If she is using a different computer in the same office, everything is fine. The queue is updating and gets processed. I have no glue, what can be wrong with this special computer. phpList is running on a different server not on this computer.

Does anyone has an idea?